Installation & setup
Help with installing Provena, previewing the theme and completing the initial storefront setup.
Fara Studio · Shopify Theme Support
Provena ThemeSupport
Fara Studio provides support for merchants using Provena, our premium Shopify Online Store 2.0 theme. Use this page to understand what we can help with and what information to include when contacting support.
Support Topics
What we can help with
Theme editor & sections
Guidance for built-in sections, blocks and merchant-editable theme settings.
Products & collections
Support for product templates, variants, quantity controls, collections, filtering and sorting.
Cart & storefront issues
Troubleshooting for storefront behavior, cart quantity updates and checkout handoff.
Customer accounts
Guidance for Provena's Shopify customer account integration.
Bugs & compatibility
Help investigating reproducible theme bugs and compatibility issues related to built-in Provena functionality.
Before contacting support
Including these details helps us understand and investigate your request more efficiently.
Your Shopify store URL
Provena theme version
A clear description of the issue
Steps to reproduce the issue
Screenshots when relevant
Support scope
Theme bug investigation
Setup guidance
Help using built-in Provena features
Compatibility troubleshooting related to the theme
Separate custom work
• Custom feature development
• Third-party app customization
• Major design changes or bespoke storefront redesigns
Need Provena Support?
Tell us what you need help with.
Share your store URL, Provena version and the details needed to reproduce the issue.